Welcome to Indiana Utility Regulatory Commission’s Online Services Portal!
The Indiana Utility Regulatory Commission (Commission) is an administrative agency that hears evidence in cases filed before it and makes decisions based on the evidence presented in those cases.
The mission of the Commission’s Consumer Affairs Division is to ensure that utilities are in compliance with Commission rules and regulations. Through the Commission’s online services, consumers can file complaints and check the status of an existing complaint.
The Commission’s online services also offer the ability to file legal documents anytime and from anywhere and to search for case documents. Documents can be accessed by entering the case's five-digit docket number. If you do not have this information, the system allows you to search by date, industry, petition type, or party.
Scroll to the bottom of this page to access the User Manual and FAQs for assistance.
Online Portal Access
Beginning Monday, Aug. 24, 2020, all users will need to create an Access Indiana account in order to submit filings or CAD complaints/inquiries. The “sign-in” button on the Portal will now direct to Access Indiana. Once users sign in through Access Indiana (and you must create an account if you don’t have one already), it will direct you back to the Portal, which will look and function the exact same as it does now, both for submitting filings and CAD complaints/inquiries. Whether or not you have a current account on the Online Services Portal, you MUST create an Access Indiana account. Failing to do so will mean you cannot access the Portal to submit filings.
Detailed instructions on creating an Access Indiana account can be found here (link to PDF attachment). If you have any difficulties setting up an account or have questions, please contact an IT Support Specialist at [email protected]. If you are LOCKED OUT of you Access Indiana account, please contact Access Indiana's customer support line at (866) 960-3023. Thank you.
The Indiana Utility Regulatory Commission (Commission) is an administrative agency that hears evidence in cases filed before it and makes decisions based on the evidence presented in those cases. An advocate of neither the public nor the utilities, the Commission is required by state statute to make decisions in the public interest to ensure the utilities provide safe and reliable service at just and reasonable rates. The Commission also serves as a resource to the legislature, executive branch, state agencies, and public by providing information regarding Indiana’s utilities and the regulatory process. In addition, Commission's members and staff are actively involved with regional, national, and federal organizations regarding utility issues affecting Indiana.